Support

FAQ

Find answers to the most frequently asked questions about our DIALux evo lighting design software.

FAQ →

Seminars

Learn how to plan and control light. Get a technical background and learn how to work with DIALux evo.

Seminars →

Luminaire catalogues

DIALux evo enables you to plan with real luminaires. Download the digital luminaire catalogues.

Luminaire catalogues →

Community

Get support, share projects, discuss trends and features, and learn from other experts.

DIALux Community →

Tutorials

Find a lot of free tips and tricks for the efficient use of DIALux evo on our YouTube channel.

Free Tutorials →

Stay up to date and subscribe to the free DIALux newsletter.

DIALux Newsletter →

Knowledge Base

Find lots of useful information and help. Use the search function to find what you need quickly.

Knowledge Base →

Find luminaires

With the DIALux Luminaire Finder you can quickly and easily find the right luminaire for your lighting design.

DIALux Luminaire Finder →

Can't find what you're looking for?

Of course you can also contact us in person. If you have any questions about your project, simply email us your file with screenshots and your question. For technical support, the best way to contact us is by phone.

Project support	support(at)dialux.com
Technical support	+49 2351 5674 445

Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your consent to using cookies.	1 year	HTML	Website
fe_typo_user	Assigns your browser to a session on the server.	session	HTTP	Website
__DFC_4f9b69d7523603cb41afcad6ba49adfd	Used to store FastCalc settings.	15 minutes	HTTP	fastcalc.dialux.com

Name	Purpose	Lifetime	Type	Provider
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo
_pk_ref	Used to store the attribution information, the referrer initially used to visit the website.	6 months	HTML	Matomo
_pk_ses	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_cvar	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_hsr	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo

Name	Purpose	Lifetime	Type	Provider
DSID	Google: Security, Functionality, Advertising for AdSense, Campaign Manager, Google Ad Manager, Google Analytics, Display + Video 360, Search Ads 360	2 weeks	HTML	Google
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IDE	Google: Advertising for Campaign Manager, Display + Video 360, Google Ad Manager, Google Analytics, Search Ads 360	24 months	HTML	Google
FPLC	Google: Analytics for Google Analytics	20 hours	HTML	Google
FPID	Google: Analytics for Google Analytics	2 years	HTML	Google
GA_OPT_OUT	Google: Functionality for Google Analytics	7 years	HTML	Google
__utma	Google: Analytics for Google Analytics	2 years	HTML	Google
__utmb	Google: Analytics for Google Analytics	30 minutes	HTML	Google
__utmc	Google: Analytics for Google Analytics	session	HTML	Google
__utmt	Google: Analytics for Google Analytics	10 minutes	HTML	Google
__utmz	Google: Analytics for Google Analytics	6 months	HTML	Google
__utmv	Google: Analytics for Google Analytics	2 years	HTML	Google
_ga	Used to distinguish users.	2 years	HTML	Google
_gat	Used to throttle request rate.	1 minute	HTML	Google
_gat_--custom-name--	Google: Analytics for Google Analytics	1 minute	HTML	Google
_gid	Used to distinguish users.	24 hours	HTML	Google
_ga_--container-id--	Persists session state.	2 years	HTML	Google
_dc_gtm_--property-id--	Used by DoubleClick (Google Tag Manager) to help identify the visitors by either age, gender or interests.	1 minute	HTML	Google
_gaexp	Google: Analytics for Google Analytics, Optimize	93 days	HTML	Google
_gaexp_rc	Google: Analytics for Google Analytics, Optimize	10 seconds	HTML	Google
_opt_awcid	Google: Analytics for Google Analytics, Optimize	24 hours	HTML	Google
_opt_awmid	Google: Analytics for Google Analytics, Optimize	24 hours	HTML	Google
_opt_awgid	Google: Analytics for Google Analytics, Optimize	24 hours	HTML	Google
_opt_awkid	Google: Analytics for Google Analytics, Optimize	24 hours	HTML	Google
_opt_utmc	Google: Analytics for Google Analytics, Optimize	24 hours	HTML	Google
_gac_--property-id--	Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.	90 days	HTML	Google
AMP_TOKEN	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, request in progress or an error retrieving a Client ID from AMP Client ID service.	1 year	HTML	Google