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Individual data protection information

In addition to our general data protection policy, you will find below the supplementary individual data protection information for offers and services of our partner service providers, which we use on our customer portal my.dialux ( This is to ensure that you know how the services implemented in our offer work and what happens to your data.

For subscription management and recurring billing, we use the services of the provider Billwerk (Billwerk GmbH Mainzer Landstr. 33a, 60329 Frankfurt), which processes your personal data, such as name, address, e-mail address and account details, on our behalf. A transfer will only take place if it is actually necessary for processing. Such data processing is necessary for the fulfilment of contracts, the legal basis for this is derived from Art. 6, para. 1, point b of the GDPR. You can view the data protection provisions of Billwerk GmbH at

In order to process payments, we pass on your payment data to the payment service provider Wirecard AG, Einsteinring 35, 85609 Aschheim, Germany (hereinafter "Wirecard"). Data processing is necessary for the fulfilment of contracts and is carried out in accordance with Art. 6, para. 1, point b of the GDPR and only to the extent that it is necessary for the processing of payments. Wirecard requires certain personal data for payment processing, such as name, address and account details. You can view Wirecard's data protection regulations at

Privacy policy for the SEPA Direct Debit Scheme
(1) Your payment data will be processed for the purpose of implementing the SEPA direct debit scheme for receivables of DIAL GmbH. The legal basis is the consent you have afforded us in accordance with Art. 6, para. 1, sentence 1, point A of the GDPR for direct debits.

(2) Within the framework of the direct debit scheme, the data will be transmitted by data transfer to the respective banking institutions involved (our principal banks and the banking institution specified by you). This data is stored within the legal retention periods.

- Last updated March 2020 -